Bembo respects the civil law regulations on the right of withdrawal. All our products are covered for any flaw or fault inherent to the actual product, not resulting from the carrier (in this case the carrier will be responsible). The right of withdrawal may be exercised within 15 days from delivery of the product.
Bembo will check the condition of the goods at the time of delivery to the carrier and will evaluate, in the event of their non-fulfilment, to return a sum equal to the price of the goods to the customer (including the shipping costs for the withdrawal) or to replace the damaged goods with products of the same nature.
The above applies also if the customer receives goods other than the ones ordered for nature, quantity, or quality. The right of withdrawal applies only to goods that are intact at the time of return and cannot be exercised for products that due to their nature cannot be returned or are subject to fast deterioration.
To exercise the right of withdrawal please contact our telephone number +39 0331 734 200 or write to email@example.com.