BemboShop governs purchases made on www.bemboshop.com in accordance with the provisions of Part III, Title III, Chapter I, Consumption Code, Legislative Decree 206/2005, as amended by Law Decree 21/2014 and Law Decree 70/2003 on electronic commerce.
ARTICLE 1 - Subject matter of the agreement
With these general sales conditions, the customer purchases the material goods shown and offered for sale at www.bemboshop.com remotely. The agreement takes place exclusively through Internet, through the customer's access to www.bemboshop.com and the execution of a purchase order according to the procedure provided by the site.
Customer agrees to view, before confirming the order, the general terms of sale and then accepting them.
ARTICLE 2 - Pre-contractual information for the consumer - art. 49 of Legislative Decree 206/2005
Before agreeing the purchase agreement, the customer takes a look at the characteristics of the goods that are shown on the individual product cards when the customer is making the choices.
Before agreeing on the purchase agreement and prior to validating the order with a “payment obligation”, the customer is informed on:
the total price of the goods including the taxes, with the details of the shipping costs and any other costs;
The term within which BemboShop undertakes to deliver the goods;
Conditions, terms and procedures to exercise the right of withdrawal (Article 6 of these Conditions);
Information on the fact that the customer will have to bear the cost of returning the goods in case of withdrawal;
The existence of a legal guarantee of conformity for the goods purchased;
Post-sales support and commercial guarantees provided by BemboShop. Customer can view the information on BemboShop, at any time. The geographic address, telephone and fax number, e-mail address, information indicated also below:
BemboShop is a System 8 s.r.l. website,
Registered office in Via dei Novaj 1
21010 Cardano al Campo (VA)
Head office and packaging
Via Isonzo n. 22
21032 Gemonio (VA)
ARTICLE 3 - Conclusion and Effectiveness of the Contract
The sales contract is considered concluded when BemboShop sends a confirmation email of the order to the Customer. The e-mail contains the Customer's details and the order number, the price of the purchased goods, the shipping costs and the delivery address to which the goods will be sent.
The Customer undertakes to verify the correctness of the personal data contained therein and to promptly notify BemboShop of any corrections.
BemboShop is committed to describing and presenting articles sold on the site as best as possible. However, some mistakes, inaccuracies or small differences between the site and the actual product could occur.
Furthermore, the photographs of the products presented on www.bemboshop.com are not a contractual element, as they are only representative.
For food items such as spices, peps, and flavoured salts, you may notice some differences in shape and colour with respect to the photographs on www.bemboshop.com. This is due to the artisan nature of the preparations and to the variations in intensity of the ingredients. The same could happen for other articles - e.g.. the Himalaya pink salt lamps - and all other hand-made products.
BemboShop declines any responsibility for the differences due to the manufacturer's production of the goods or any damage or delays due to the transport.
ARTICLE 4 - Availability of products
Availability of products refers to the actual availability when the Customer places the order. However, this availability is just an indication because, due to the simultaneous presence on the site of multiple users, the products could be sold to other Customers before confirming the order.
Even after sending the confirmation email of the order sent by BemboShop, there may be cases of partial or total unavailability of the goods.
In this case, the Customer will be immediately informed via e-mail.
If the Customer requests the cancellation of the order, by terminating the contract, BemboShop will reimburse the amount paid within 14 days from the day on which BemboShop was informed on the customer's decision to terminate the contract.
ARTICLE 5 - Methods of payment
Any payment by the Customer can take place only as indicated on the appropriate page.
ARTICLE 6 - Prices
All sales prices of the products listed on www.bemboshop.com are expressed in Euros and are inclusive of VAT. It is not possible to request BemboShop packages other than those displayed on www.bemboshop.com.
Shipping costs are not included in the purchase price but are indicated and calculated at the time of completing the purchase process before the payment is made.
Customer accepts BemboShop's right to change its prices at any time, but the goods are invoiced based on the prices indicated on the website at the time of making the order and indicated in the confirmation email sent by BemboShop to Customer.
In the event of computer, manual, technical, or any other error that could cause a substantial change not provided by BemboShop, the selling price to the public, by which it is exorbitant or clearly too low, the purchase order will be considered Invalid and cancelled and the amount paid by the Customer will be refunded within 14 days.
ARTICLE 7 - Right of withdrawal
The right of withdrawal may be exercised only and solely for non-food goods (lamps, copper pots, chef uniforms, etc.). We recall that the food nature of the products, even if not perishable, prevents any safety and hygiene checks on them after their return.
In accordance with the legal provisions in force, the Customer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.
The Customer who intends exercising the right of withdrawal shall communicate this to BemboShop through an express statement that may be transmitted by means of a registered letter or to the email address info@BemboShop.com.
The goods will have to be returned to System 8 s.rl. Via dei Novaj 1 - 21010 Cardano al Campo (VA) and shipping costs will be charged to the customer.
All other direct costs to return the products are charged to the Customer.
The merchandise must be returned in full, in its original packaging, complete in all its parts (including packaging and any documentation and additional equipment: manuals, cables, etc.) and completed with the annexed tax documentation.
Subject to the possibility of verifying the compliance with the above, BemboShop will refund the amount for the returned products within a maximum of 14 days.
As provided by Art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, BemboShop can suspend the repayment until receiving the goods.
ARTICLE 8 - Legal Compliance Guarantee
In case of receiving goods that do not comply with the orders or that are defective, Customer is entitled to restore the compliance of the Product without any expense or replace the product. The Customer can exercise this right if the defect occurs within two years from the delivery of the goods and reports the fault to BemboShop within 2 months from the discovery.
The customer must report the faults detected within the time specified to the address firstname.lastname@example.org.
ARTICLE 9 - Liability
BemboShop takes on no liability for any disservice due to force majeure or accident, even if affected by malfunctions and disservices of the Internet, if it fails to execute the order within the terms of the contract.
ARTICLE 10 - Access to the Site
Customer has the right to access the site to consult and make purchases. No other use, in particular commercial, of the site or its contents, is permitted.
The integrity of this site’ elements, whether sound or visual, and the related technology remain the property of BemboShop and the affiliated companies and are protected by intellectual property rights.
ARTICLE 11 - Cookies
The website www.bemboshop.com uses “cookies”. Cookies are electronic files that record information on the customers browsing the website (consulted pages, date and time of consultation, etc.) and allow BemboShop to offer a customised service to its customers.
BemboShop informs the Customer on the possibility to disable the creation of these files by accessing their own Internet Configuration menu. It is understood that this will prevent the Customer from proceeding with the online shopping.
ARTICLE 12 - Integrity
These General Terms and Conditions of Sale are made up of all the clauses that are included. If one or more of the provisions of these General Terms of Sale are considered invalid or declared to be so in accordance with law, regulations or decisions by a jurisdiction court, the other provisions will continue to be fully effective and enforceable.
ARTICLE 13 - Applicable Law and Jurisdiction court
These General Conditions of Sale are subject to Italian law.
Any dispute that does not reach a friendly solution will be subject to the exclusive jurisdiction of the Court of the place of residence or domicile of the Client, if located in the territory of the State.
In any case, it is possible to make avail, if desired, to mediation procedures of which at Legislative Decree 28/2010, to resolve any disputes arising from the interpretation and execution of these sales conditions.